Start Service Order

This chapter describes how to start a service order in the Beyond Mobile Service app.

Um einen Serviceauftrag in Beyond Mobile Service zu starten, gehen Sie wie folgt vor:

  1. Unlock your mobile device.
  2. Open the Beyond Mobile Service app.
  3. Tap Sign In and log in with your user data.
    main-screen
  4. Tap Work Orders.
    work-orders
  5. Search for the service order you want to start. For more information on how to filter service orders, see the chapter Filter Service Orders.
  6. Tap Start Work Time.
  7. The Work Time Type window is displayed.
  8. Select Drive Time to record drive time. For more information on how to navigate to the customer's address, see the chapter Navigate to the customer's address.
  9. The drive time is recorded.
  10. When you arrive at your destination, open the order tile again and tap Stop to stop recording your travel time.
  11. To view further details about the order, tap the order tile. From the Overview screen, you can view additional information about the order.
    work-order-overview
  12. Tap Start Work Time and select work time.
  13. Work hours are recorded.
  14. Record all spare parts used under the Spare Parts screen.
  15. After completing the order, the customer must acknowledge (sign) the order. Tap on the order tile and navigate to the signature area (symbol on the right-hand side). For more information on how to capture a customer's signature, see the chapter Sign Work Order.
  16. Stop recording your work hours.

You have completed a work order. For more information about work hours and how to view and correct them, see the section Correct or Delete Recorded Time.