Service Order

This chapter explains the functions of Beyond InventoryApp in relation to the service order in Business Central.

Note

Please note that a corresponding document must always be available in the system in order to use Beyond InventoryApp. Only an existing service order can be selected via the app's user interface. It is not possible to create a service order via Beyond InventoryApp. If you are missing a service order, you must create it in the standard Business Central app.

This chapter is divided into the following sections:

Add item lines to a service order

This functional example describes how you can add new item lines to a service order. This function is used, for example, when you as an employee go to the warehouse to retrieve items for a service order and use them for the service order.

Note

Please note that you can only select service orders whose status is Open. No service orders with Released status are displayed in the document selection. If you want to add item lines to a service order whose status is Released, you must first reset the status to Open before you can select the document via the Inventory App page.

To add items to a service order via Beyond InventoryApp, proceed as follows:

  1. Open the search field (ALT+Q) and search for the page Inventory App.
  2. The Inventory App page is displayed.
    user-interface
  3. Select Service Order.
  4. The document selection is displayed.
    select-service-order
  5. Select a document:
    • Use the scanner function Scanner with your mobile device and scan the barcode on a service order.
      or
    • Select the magnifying glass icon magnifying glass to select the service order from the overview of all service orders.
      After selecting the document, additional information is displayed in the fields.
  6. Select the Confirm Confirm icon.
  7. The service order card is displayed.
    service-order-card
  8. To add an item to the document lines, enter the item number in the Item No. field:
    • Use the scanner function Scanner with your mobile device and scan the item barcode.
      or
    • Select the magnifying glass icon magnifying glass to select an item from the overview of all items.
  9. The storage location for the item is displayed in the Location field.
  10. The storage bin for the item is displayed in the Bin field.
  11. You can increase or decrease the number of items using the plus and minus buttons under Quantity.
  12. To add the item in the specified quantity to the lines, select the Confirm button.
    added-item-to-service-order
  13. The added item line is highlighted in green in the app. If you have added an item requiring a serial number to the service order, you must enter the serial number. You can find more information on this in the chapter Check service order.
  14. Select Save to transfer the line to the service order.
  15. If you want to add all item lines to the document and post the document, select the Save + Process button.

You have added one or more item lines to an empty service order.

Check Service Order

This section describes how you can check a service order with Beyond InventoryApp.
For the following description, we assume that a service order with item lines already exists. In our example, a service order also contains an item requiring a serial number, the serial number of which must be entered subsequently.

Proceed as follows to check the service order:

  1. Open the search field (ALT+Q) and search for the page Inventory App.
  2. The Inventory App page is displayed.
    user-interface
  3. Select Service Order.
  4. The document selection is displayed.
    select-service-order
  5. Select a document:
    • Use the scanner function Scanner with your mobile device and scan the barcode on a service order.
      or
    • Select the magnifying glass icon magnifying glass to select the service order from the overview of all service orders.
      After selecting the document, additional information is displayed in the fields.
  6. Select the Confirm Confirm icon.
  7. The service order card is displayed.
    service-order-enter-serial-number
  8. Überprüfen Sie die angegebenen Artikelmengen auf der Einkaufsbestellung mit den gelieferten Artikelmengen. Wenn die Mengen übereinstimmen, wählen Sie den grünen Haken hinter der entsprechenden Artikelzeile aus. Wenn es sich um einen seriennummernpflichtigen Artikel handelt, müssen Sie die Serienummer angeben. Wählen Sie dazu das Klemmbrett-Symbol Klemmbrett-Symbol in der Spalte Seriennummer aus.
    enter-serial-number-quantity-1
  9. The Serial No. List window is displayed.
  10. Enter the serial number.
    • To do this, select the search function magnifying glass if you want to select a serial number already stored in the system.
    • To do this, select the scanner function Scanner if you want to scan and insert the barcode of a serial number.
    • Select the plus symbol Plus if you want to enter the serial number manually using the keyboard.
  11. Confirm the entered serial number via the green tick on the right-hand side of the screen Confirm.
    confirm-serial-number-on-serial-number-list-quantity-1
  12. Repeat the process until all serial numbers have been confirmed and then click OK to transfer them to the document card.
    serial-numbers-entered-in-service-order
  13. As shown in the screenshot, the value under the Scanned column is changed when you enter serial numbers.
  14. Confirm the quantity of items that do not require a serial number by selecting the green tick on the right-hand side of the screen Confirm.
  15. To save only the changes to the document, select Save. If you also want to post the document, select Save + Process.

You have checked the service order and maintained the item quantities (and serial numbers, if applicable).

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