Manage User Accounts

This chapter describes how to manage user accounts for Beyond Mobile Service. The contents of this chapter are divided into the following sections:

Add User

This section describes how to activate a user account in Business Central for using Beyond Mobile Service.

To add a user for Beyond Mobile Service, proceed as follows:

  1. Open the search function from the role center (ALT+Q).
  2. Search for Mobile Service Logins and click on the corresponding search result.
  3. The Mobile Service Logins list is displayed. On this page, you will find all configured user logins.
    mobile-service-logins
  4. In the User ID column, expand the dropdown list and select the telemetry ID for the user you want to set up to use Beyond Mobile Service from the user list.
  5. The information under the User Name column is automatically added by the system.
  6. In the Resource No. column, expand the dropdown list and assign a resource to the user account. This is necessary so that the user can record times on orders, which are automatically added as a resource line to the corresponding order.
  7. The information under the Name column is automatically added by the system.
  8. Select the Active checkbox to enable logins via the app with this user.
  9. Under the Storage Location column, you can specify a default storage location for the user. This allows you to specify a service vehicle as the storage location for spare parts for the user, for example.

You have activated a user for the use of Beyond Mobile Service.

Block User

This section describes how you can temporarily lock a user account for use with Beyond Mobile Service.

To temporarily block a user from using Beyond Mobile Service, proceed as follows:

  1. Open the search function from the role center (ALT+Q).
  2. Search for Mobile Service Logins and click on the corresponding search result.
  3. The Mobile Service Logins list is displayed. On this page, you will find all configured user logins.
  4. Uncheck the box under the Active column to deny logins via the app with this user.

You have blocked a user from using Beyond Mobile Service. If a user attempts to log in with a blocked user account, an error message will be displayed on the user's mobile device.