Create Group

This chapter describes how to create a group for service items. You can use this group to categorize service items and filter by this group.

To create a group, proceed as follows:

  1. Open the search function from the role center (ALT+Q).
  2. Search for Groups and click on the corresponding search result.
  3. The Groups page is displayed. On this page you will find all the created groups.
    groups
  4. To create a group, click New in the menu bar.
  5. Enter a code and the name of the group.

You have created a group. You can assign the group to a service item.
For more information on how to categorize a service item, see the Categorize service items chapter.