Change Serial Number

This chapter describes how to change a serial number of a service item.
To change the serial number of a service item, proceed as follows:

1. Open the search function from the role center (ALT+Q).
2. Search for Service Items and click on the corresponding search result.
3. The Service Items list is displayed.
4. Open the service item card for the service item for which you want to change the serial number.
5. In the menu bar, click Item > Change Serial No.….

   

   Figure: Change Serial Number for a Service Item

6. The wizard for changing the serial number is displayed. This wizard guides you through the process step by step.
7. Click Next.
8. Specify the new serial number for the service item.

   

   Figure: Change Serial Number - New Serial Number

9. Click Next. The next window shows you the changes that will be made when you change the serial number.

   

   Figure: Changes to record due to the new serial number

10. To check the changes made to the records, click the digit in the No. of Records column.
11. Click Next.

    

    Figure: Complete Serial Number Change

12. Please note that the serial number change cannot be undone. All affected items will be updated with the new serial number. Click Finish.
13. You will be asked if you really want to change the serial number. Confirm the dialog with Yes.
14. A process window shows you the status of the serial number change. If few items are affected by changes, this window will only be displayed for a few seconds.

You have changed the serial number of a service item (including all documents associated with that service item).