View the Status of Synchronization Jobs
Use the Coupled Data Synchronization Errors page to view the status of synchronization jobs that have been run for coupled records in a Common Data Service or Dynamics 365 Sales integrations. This includes jobs that were run from the job queue and manual synchronization jobs that ran on records from Business Central. For example, viewing their status is helpful when troubleshooting because it gives you access to details about errors related to coupled records. Typically, these types of errors are caused by user actions, for example, when:
- Two people made a change to the same record in both business apps.
- Someone deleted a record in one of the apps, but not both.
Note
The Coupled Data Synchronization Errors page shows information about jobs related to coupled records. If you resolve all of the errors but records are still not synchronizing, it might have something to do with a setting for the integration. Typically, your administrator will need to resolve those types of errors.
To view and resolve synchronization errors for coupled records
- Choose the
icon, enter Coupled Data Synchronization Errors, and then choose the related link. - The Coupled Data Synchronization Errors page shows issues that occurred when you synchronized coupled records. The following table includes actions that you can use to resolve issues one by one:
| Action | Description |
|---|---|
| Remove Coupling | Uncouples the records and they will no longer synchronize. To resume synchronizing the records, you must couple them again. |
| Retry | For each record where an error is found, synchronization is skipped unless you fix the issue manually. Retry will include the record in the next synchronization. |
| Synchronize | The app will try to resolve a conflict where a record was changed in both business apps. You can choose the version of the record to use in both apps. |
| Restore Records and Delete Records | These are useful when a record was deleted in one of the business apps. Delete Records deletes the record in the app where it still exists. Restore recreates the record in the business app where it was deleted. |
To view the synchronization log for a specific (manually synchronized) record
- Open, for example, a customer, item or any other record that is synchronizing data between Business Central and Common Data Service or Dynamics 365 Sales.
- Choose the Synchronization Log action to view the synchronization log for a selected record. For example, a specific customer you synchronized manually.
See Also
Setting Up User Accounts for Integrating with Dynamics 365 Sales
Using Dynamics 365 Sales from Business Central