Add Text to Service Document

This chapter describes how to add a text to a service document.
This text can be taken from service text templates or written individually for the service document.

For more information on service text templates, see the Create service text template chapter.

BEYOND Service extends the factbox with three text types:

• Add Fault Text to Service Document
• Add Resolution Text to Service Document
• Add Internal Text to Service Document

Note that the texts in posted documents can no longer be changed.

Add Fault Text to Service Document

This section describes how to add a fault text to a service document. You can specify the fault text on the service document or in the service item worksheet.
To do this, proceed as follows:

1. Open the service document or the service item worksheet from the document.
2. Show the info box area (ALT+F2).
3. If you want to use an already defined text, click the Text Module option and select a fault description from the displayed service text templates.

   

   Figure: Fault Text

4. You can manually adjust the text in the Fault text box.

You have entered a fault text.

Add Resolution Text to Service Document

This section describes how to add a resolution text to a service document. You can specify the resolution text on the service document or in the service item worksheet.
To do this, proceed as follows:

1. Öffnen Sie den Servicebeleg oder den Arbeitsschein aus dem Beleg.
2. Show the info box area (ALT+F2).
3. If you want to use an already defined text, click the Text Module option and select a resolution description from the displayed service text templates. If you want to copy the problem text to the resolution text field, click the Copy option.

   

   Figure: Resolution Text

4. You can manually adjust the text in the Resolution text box and specify additional information.

You have entered a resolution text.

Add Internal Text to Service Document

This section describes how to add an internal text to a service document. You cannot use text templates for internal texts. However, you can manually copy and paste texts from other text fields. You can specify the internal text on the service document or in the work ticket.

To do this, proceed as follows:

1. Open the service document or the service item worksheet from the document.
2. Show the info box area (ALT+F2).
3. Enter the text in the Internal text box.

You have entered an internal text.